Reference

Terms and Conditions That Govern Your 299bct Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to in return.

Account eligibility applies by regionbKash, Nagad, Rocket payment rules includedYour rights and our obligations outlinedJurisdiction-dependent accessContact details for disputes
299bct Terms and Conditions That Govern Your 299bct Account
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. They set obligations for us as well as for you. We outline below how we handle account security, payment verification, data retention, and the process for requesting a change to your account record. If you are in Dhaka or any other supported region and you believe a rule has been applied to your account unfairly, you have a clear path to challenge it.

Account Security

We use OTP-based login verification. Your account is tied to the mobile number you register. Report unauthorised access immediately through live chat so we can freeze the account.

Payment Verification

Wallet withdrawals — via bKash, Nagad, or Rocket — go through a one-step identity check against your registered account details before funds are released to your wallet.

Data Retention

We retain transaction records and account activity logs as required by our operational obligations. You may request a copy of your own account data by contacting support with your account ID.

Requesting Changes

To update registered wallet details — for example, switching your withdrawal wallet from Nagad to Rocket — submit a request through live chat and complete the wallet-verification step we send you.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, contact our support team directly. We handle terms-related queries through the channels below. Have your account ID and the relevant transaction reference ready — that speeds up any review. Response times vary by channel and current volume.

Live Chat Open the chat window from your account dashboard. Describe the terms clause or transaction in question, and our team will review your case with your account record.
Email Support Send your query to our support address with your account ID in the subject line. Email is suitable for disputes, formal objections, or requests to review a terms decision.
Help Centre The Help Centre covers common terms questions — payment rules, account restrictions, wallet-verification steps, and what triggers a review under these conditions.

Common Questions About These Terms

The questions below cover what we hear most from people reading these terms for the first time. If your question is not here, live chat is the quickest way to get a direct answer tied to your account.

These terms apply to anyone who opens an account on 299bct. Eligibility depends on your local law and whether your region is supported. Use is not permitted where local law prohibits it.

We may update these terms and will publish the revised version on this page. Continuing to use your account after an update is published means you accept the new terms.

Contact support via live chat with your transaction reference. Delays are usually linked to the wallet-verification step — our team can confirm the status and resolve it directly.

Withdrawals normally return to the same wallet used for the deposit. To switch — say from Nagad to Rocket — contact support and complete the wallet-verification process we provide.

Where a clause conflicts with your statutory rights under local law, your legal rights are not removed. That specific clause does not override what local law entitles you to.

Send a request through live chat or email with your account ID. We will confirm what data we hold and provide a copy in line with our data retention obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.